Digital Download Refund Policy
At Learnalicious, we stand behind the educational depth and curriculum accuracy of all our learning materials.
1. Digital Nature of Products
Because all resources sold on Learnalicious are intangible, non-returnable digital items delivered electronically (PDF downloads via instantaneous automated links), sales are generally final once the download token has been generated and dispatched to your email address.
2. When We Gladly Issue a Full Refund or Replacement
We want every teacher and parent to have a seamless experience. We offer a 7-Day Satisfaction Guarantee and will provide an immediate 100% refund or alternative resource replacement under any of the following circumstances:
- Technical Corruption: The PDF file is corrupted, unreadable, or cannot be opened with standard Adobe Acrobat / browser readers despite technical assistance.
- Material Discrepancy: The delivered module materially differs from what was advertised on the product page (e.g. incorrect grade level or missing curriculum answers/memos).
- Duplicate Charges: An accidental duplicate transaction occurred due to internet disruption or checkout retry.
3. How to Request a Refund
Simply send an email to our official customer care address within 7 days of purchase:
Email: [email protected]
Subject: Refund Request - [Your Order Reference]
Please Include: Your email address used at checkout, your Paystack transaction reference (starts with T or auth_), and a brief description of the issue.
Refunds are processed through Paystack directly to your original payment method (Capitec Pay, credit/debit card, or EFT) within 3 to 5 business days.